Internal use - to make the staff of the Central laboratory familiar with quality policy and quality objectives.

External use - to inform the central laboratory’s external partners about its quality policy as well as its implemented quality management system and measures of compliance with quality.

Values

Customer Service - We are committed to meeting the needs of our customers and stakeholders.

Integrity - We express our integrity through objectivity, honesty, ethical practice, and transparent communication.

Excellence/Quality - We strive for excellence in the quality of the provided services and ensures a competent workforce to deliver quality results in a timely manner according to the chosen internationally or nationally recognized standards.

Collaboration - We value collaboration with others, respecting the diversity and talents of our colleagues.